Communicating Bad News

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We live in a world where bad news is the order of the day. At home, on the road, in the office, with friends in the local pub and even at school. In the work place, I have realized that one of the hardest tasks any manager has is to communicate bad news. In large […]

customer service

Customers are Important in your Business

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There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some […]

Why Innovation and Creativity is still a Distant Call in the Corporate World

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This article first appeared on┬áSoko Institute. A think-tank┬áthat equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Why Innovation and Creativity is still a Distant Call in the Corporate World – by Wangari Maina