customer service

Customers are Important in your Business

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There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some […]

Boss Lady: Challenges of Heading a Cohort of Men at the Workplace

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This article first appeared on┬áSoko Institute. A think-tank┬áthat equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Boss Lady: Challenges of Heading a Cohort of Men at the Workplace – by Wangari Maina