Needful but without Capacity

We recently engaged two individuals for the services they render. One is a dressmaker and another a carpenter. Given that their skills are necessary, important and that the work of their hands also improve one’s image, these two skills are significantly sought through referral. So the referrals came in quite strong given that the referees…

Headache Customers!!!

Let’s admit it, there are customers who cannot be defined as anything else other than being a headache. And we have had them – they will call us at 9:00 a.m. on Sunday morning asking the progress of their order! You go to bed and the first dream you have is of that customer ruining…

customer service

Customers are Important in your Business

There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some…

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