Needful but without Capacity

We recently engaged two individuals for the services they render. One is a dressmaker and another a carpenter. Given that their skills are necessary, important and that the work of their hands also improve one’s image, these two skills are significantly sought through referral. So the referrals came in quite strong given that the referees…

Headache Customers!!!

Let’s admit it, there are customers who cannot be defined as anything else other than being a headache. And we have had them – they will call us at 9:00 a.m. on Sunday morning asking the progress of their order! You go to bed and the first dream you have is of that customer ruining…

Social Engineering & Customer Service

This video published on May 1, 2016 on the YouTube channel oracle mind was probably primarily meant to show how easily social engineering can be used to tamper (understatement) with your life. Two years on, we invite you to look at it from a customer service department’s perspective. How easily can your customer’s data be released…

Customer Appreciation

Have you ever considered your customer(s) as the person(s) who are going to give you their time, help or money, so you can have everything that you ever wanted in your life, your business, for yourself and your family? When you get this perspective cultured into your business agenda for the customers, then you will…

customer service

Customers are Important in your Business

There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some…

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