Intrapreneurship

Sometimes when the sense and feeling of moving from stable employment are overwhelmingly strong, the thought of lack of a steady income, and possible failure deflate you like a balloon and you resign yourself to stick to the job. It’s not always that the desire to leave the job is driven by a bad work…

People Issues: Silent Treatment

Have you ever walked into a room and everyone went quiet? Then they shifted from all they were doing prior to your coming in? Yet on the other side of the door, you could hear sounds of laughter and freedom? It is the most annoying/ unsettling feeling, not to mention heartbreaking that they can’t be…

Headache Customers!!!

Let’s admit it, there are customers who cannot be defined as anything else other than being a headache. And we have had them – they will call us at 9:00 a.m. on Sunday morning asking the progress of their order! You go to bed and the first dream you have is of that customer ruining…

Communicating Bad News

We live in a world where bad news is the order of the day. At home, on the road, in the office, with friends in the local pub and even at school. In the work place, I have realized that one of the hardest tasks any manager has is to communicate bad news. In large…

customer service

Customers are Important in your Business

There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some…

Why Innovation and Creativity is still a Distant Call in the Corporate World

This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Why Innovation and Creativity is still a Distant Call in the Corporate World – by Wangari Maina

Office Politics! Which Side are you on?

The Nuts and the Bolts and How to Scale through these Murky Waters This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Office Politics! Which Side are you on? The Nuts and the Bolts and How to Scale through these Murky Waters –…

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