Communicating Bad News

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We live in a world where bad news is the order of the day. At home, on the road, in the office, with friends in the local pub and even at school. In the work place, I have realized that one of the hardest tasks any manager has is to communicate bad news. In large […]

Customer Appreciation

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Have you ever considered your customer(s) as the person(s) who are going to give you their time, help or money, so you can have everything that you ever wanted in your life, your business, for yourself and your family? When you get this perspective cultured into your business agenda for the customers, then you will […]

customer service

Customers are Important in your Business

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There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some […]

Boss Lady: Challenges of Heading a Cohort of Men at the Workplace

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This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Boss Lady: Challenges of Heading a Cohort of Men at the Workplace – by Wangari Maina

How to Survive and Work under an ‘Evil’ Boss

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This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way How to Survive and Work under an ‘Evil’ Boss – by Wangari Maina

Why Innovation and Creativity is still a Distant Call in the Corporate World

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This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Why Innovation and Creativity is still a Distant Call in the Corporate World – by Wangari Maina

Office Politics! Which Side are you on?

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The Nuts and the Bolts and How to Scale through these Murky Waters This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Office Politics! Which Side are you on? The Nuts and the Bolts and How to Scale through these Murky Waters – […]

How to Avoid Working against Principle

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This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way How to Avoid Working against Principle – Wangari Maina