Succeeding in Africa

The African continent is a land of great opportunity. Knowledge, tremendous work ethic, positive attitude, self-confidence, a desire to succeed, goodwill, persistence, perseverance and determination will bring forth rewards for those doing business in this great continent. Bottom line, International business success begins with an attitude of acceptance. Acceptance for a whole combination of things…

Headache Customers!!!

Let’s admit it, there are customers who cannot be defined as anything else other than being a headache. And we have had them – they will call us at 9:00 a.m. on Sunday morning asking the progress of their order! You go to bed and the first dream you have is of that customer ruining…

Protect Your Company Data

This coverage by CNNMoney was published on June 1, 2016 showing how hacking can be used for the greater good of a company. African based companies will do well to consider such measures especially as the information age and data security becomes paramount in doing business in Africa. E-Secure Lab can work with you to do…

Social Engineering & Customer Service

This video published on May 1, 2016 on the YouTube channel oracle mind was probably primarily meant to show how easily social engineering can be used to tamper (understatement) with your life. Two years on, we invite you to look at it from a customer service department’s perspective. How easily can your customer’s data be released…

Communicating Bad News

We live in a world where bad news is the order of the day. At home, on the road, in the office, with friends in the local pub and even at school. In the work place, I have realized that one of the hardest tasks any manager has is to communicate bad news. In large…

Customer Appreciation

Have you ever considered your customer(s) as the person(s) who are going to give you their time, help or money, so you can have everything that you ever wanted in your life, your business, for yourself and your family? When you get this perspective cultured into your business agenda for the customers, then you will…

customer service

Customers are Important in your Business

There is no business that I have come across that does not involve a customer. One customer relations professional is said to have told her class that even for a housewife, her husband and children are her customers. In that regard, it occurred to me that everyone who deals with people needs to learn some…

Boss Lady: Challenges of Heading a Cohort of Men at the Workplace

This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Boss Lady: Challenges of Heading a Cohort of Men at the Workplace – by Wangari Maina

Why Innovation and Creativity is still a Distant Call in the Corporate World

This article first appeared on Soko Institute. A think-tank that equips Marketplace Practitioners to explore their Spirituality in a Creative and Disruptive Way Why Innovation and Creativity is still a Distant Call in the Corporate World – by Wangari Maina

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