This video published on May 1, 2016 on the YouTube channel oracle mind was probably primarily meant to show how easily social engineering can be used to tamper (understatement) with your life.
Two years on, we invite you to look at it from a customer service department’s perspective.
How easily can your customer’s data be released to a third party. How would your company deal with the irate customer who discovers that they cannot get through their own account?
How much exposure can your company suffer for such incidences?